Effective Date: 1st July 2025
Thank you for using Edaaya.com, operated by Weonet SL Limited. We strive to provide the best possible service. This Refund Policy explains when refunds may be issued for paid services on Edaaya.
Standard ads/listings are free and therefore non-refundable.
Paid features include:
Featured ads
Boosted listings
Additional pictures or video uploads
Refunds for paid features will only be considered if:
Service Failure: The paid feature was not delivered or failed due to a platform error.
Duplicate Payment: You were charged multiple times for the same service.
Rejected Listing: Your paid listing is rejected before it goes live for reasons other than policy violations.
Refunds will not be issued if:
You change your mind after purchase
Your listing is removed due to violation of our Terms of Service or prohibited items policy
You experience no buyer interest or sales (as we do not guarantee sales)
To request a refund, contact us at info@edaaya.com within 7 days of your payment, providing:
Your account email
Listing ID or transaction reference
Reason for refund request
Approved refunds will be processed within 14 days to your original payment method (Orange Money, Afrimoney, Vult, or bank transfer).
We may update this Refund Policy from time to time. Updates will be posted on this page with an updated effective date.
If you have questions about this Refund Policy:
Weonet SL Limited
Email: info@edaaya.com